Machine Identity Protection for ServiceNow

Manage Certificate Lifecycle Workflows Through ServiceNow

MIPS brings certificate requests, approvals, lifecycle operations, ownership and reporting together in ServiceNow through integration with PaloAltoNetworks Certificate Manager.

Establish controlled, auditable certificate lifecycle workflows using the ServiceNow platform your teams already use.

Request a MIPS Demo

ServiceNow Store Certified Application

MIPS Machine Identity Protection dashboard in ServiceNow showing total certificate counts, certificates expiring within 90 days, and expired certificates.
MIPS Machine Identity Protection dashboard, running inside ServiceNow.

How MIPS fits together

  1. ServiceNow Workflow, approvals and operational records
  2. MIPS Certificate lifecycle orchestration
  3. PaloAltoNetworks Certificate Manager Certificate and cryptographic operations
Why MIPS

Bring Certificate Management Into the Workflow Your Teams Already Use

Certificate lifecycle management often requires coordination between application teams, infrastructure teams, security teams, PKI teams and change-management processes. MIPS brings those operational workflows into ServiceNow while PaloAltoNetworks Certificate Manager performs the underlying certificate and cryptographic operations.

Certificate Requests

Standardize how certificate requests are submitted and capture the information required by security, infrastructure and PKI teams.

Approvals

Route certificate requests through defined business, technical and operational approval processes.

Lifecycle Operations

Coordinate issuance, renewal, revocation, retirement and decommissioning through controlled workflows.

Ownership

Associate certificates with accountable owners, applications, servers and business services.

Reporting

Improve visibility into certificate status, expiration and lifecycle activity.

Audit History

Maintain workflow history and operational evidence in ServiceNow.

Workflow

From Request to Lifecycle Management

  1. 1Request
  2. 2Approval
  3. 3Certificate Operation
  4. 4Ownership
  5. 5Lifecycle Management
  6. 6Reporting & Audit

MIPS coordinates the people, approvals and operational workflow in ServiceNow while PaloAltoNetworks Certificate Manager performs the certificate operations.

ServiceNow

Built Around ServiceNow Workflows

MIPS allows organizations to manage certificate lifecycle processes through the ServiceNow environment their teams already use.

ServiceNow Store Certified Application

  • Request and fulfilment workflows
  • Business and technical approvals
  • Ownership and accountability
  • Change Management integration
  • CMDB relationships
  • Operational reporting
  • Audit history
Integration

Integrated With PaloAltoNetworks Certificate Manager

PaloAltoNetworks Certificate Manager performs the certificate and cryptographic operations while MIPS coordinates the lifecycle process through ServiceNow.

MIPS / ServiceNow

  • Requests
  • Approvals
  • Workflow
  • Ownership
  • Operational records
  • Reporting

PaloAltoNetworks Certificate Manager

  • Certificate operations
  • Private-key generation when applicable
  • Cryptographic processing
  • Policy enforcement
  • Certificate authority interaction
Security architecture

MIPS Does Not Become Another Private-Key Repository

  • Does not generate private keys
  • Does not store private keys
  • Does not store passwords
  • Does not perform certificate-signing operations
  • Does not implement cryptographic algorithms

MIPS uses API calls from ServiceNow to request and coordinate certificate lifecycle operations in PaloAltoNetworks Certificate Manager. PaloAltoNetworks Certificate Manager performs the certificate and cryptographic operations.

When an authorized user requests a certificate package containing a private key, PaloAltoNetworks Certificate Manager generates the private key and delivers the resulting download to the user's browser. The private key is not stored in MIPS.

  1. ServiceNow + MIPSRequest & coordinate
  2. PaloAltoNetworks Certificate ManagerCertificate & crypto operations
Deployment

Support for SaaS and Self-Hosted Environments

PaloAltoNetworks Certificate Manager, SaaS

Cloud-delivered PaloAltoNetworks Certificate Manager environment.

PaloAltoNetworks Certificate Manager, Self-Hosted

Customer-managed PaloAltoNetworks Certificate Manager environment.

MIPS v9 has been tested against both PaloAltoNetworks Certificate Manager SaaS and PaloAltoNetworks Certificate Manager Self-Hosted environments. Most customers configure the deployment that best fits their existing architecture.

Operational visibility

Make Certificate Ownership and Lifecycle Activity Visible

MIPS can help organizations maintain operational context around certificates rather than treating certificates as isolated technical objects.

Certificate
  • Owner
  • Application
  • Server / CI
  • Business Service
  • Environment
  • Lifecycle Status

Bring certificate ownership, operational context and lifecycle history into ServiceNow.

Who it's for

Designed for Teams Responsible for Enterprise Certificate Operations

  • PKI & Certificate Management
  • Cybersecurity
  • ServiceNow Platform Teams
  • IT Operations
  • Infrastructure
  • Application Teams

MIPS provides a common workflow between the teams requesting certificates, the teams approving them and the teams responsible for certificate infrastructure.

Standards

Support Controlled, Auditable Practices

MIPS supports controlled certificate lifecycle processes involving inventory, ownership, requests, approvals, issuance, renewal, revocation, retirement, reporting and audit history.

Standards alignment is a shared responsibility involving the application, underlying platforms, customer architecture and configuration.

Learn about MIPS standards alignment

See MIPS in Your ServiceNow Environment

Request a personalized demonstration and see how MIPS can coordinate certificate requests, approvals, lifecycle operations, ownership and reporting through ServiceNow and PaloAltoNetworks Certificate Manager.

Request a MIPS Demo
Request a demo

Request a MIPS Demo

See how MIPS can bring certificate requests, approvals, lifecycle operations, ownership and reporting into ServiceNow.

  1. Contact
  2. Environment

Step 1 of 2 — Contact

Tell Us About You

Start with a few details so we can tailor the MIPS demonstration to your organization.

Tell Us About Your Environment

A couple of quick questions will help us focus the demonstration on the environment and workflows most relevant to you.

Are you currently using ServiceNow?

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FAQ

Questions, answered.

What is MIPS?

MIPS – Machine Identity Protection for ServiceNow brings certificate requests, approvals, lifecycle operations, ownership and reporting together in ServiceNow through integration with PaloAltoNetworks Certificate Manager.

Does MIPS support PaloAltoNetworks Certificate Manager SaaS?

Yes. MIPS v9 has been tested with PaloAltoNetworks Certificate Manager SaaS.

Does MIPS support Self-Hosted deployments?

Yes. MIPS v9 has been tested with PaloAltoNetworks Certificate Manager Self-Hosted.

Does MIPS store private keys?

No. Private keys are not stored in MIPS.

Does MIPS replace PaloAltoNetworks Certificate Manager?

No. MIPS coordinates certificate lifecycle workflows through ServiceNow while PaloAltoNetworks Certificate Manager performs the certificate and cryptographic operations.

Is MIPS available in the ServiceNow Store?

Yes. MIPS is available as a ServiceNow Store Certified Application.

Can MIPS work with ServiceNow Change Management and CMDB processes?

MIPS supports integrating certificate lifecycle operations with ServiceNow operational processes, including Change Management and CMDB relationships where configured.

Ready to See MIPS in Action?

See how certificate lifecycle workflows can be managed through ServiceNow while PaloAltoNetworks Certificate Manager performs the certificate operations.

Request a MIPS Demo